How To Fix Vudu Playback Error


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Vudu, owned by Wal-Mart, is an American digital video and streaming service. The company offers services online via television, mobile apps, and digital media players. Netflix, Hot star, Amazon Prime give tough competition to Vudu.

Due to the usage of corrupted files, it has been reported that there are playback errors. Therefore, here are a few points that you should definitely try when receiving playback errors in Vudu.

What causes “error code 28” in Vudu?

Port closed

All applications and software require ports to communicate with the Internet, these ports can sometimes overlap between applications, and this can prevent applications from accessing the Internet. Also, in some cases, the firewall may disable the ports and the Internet service provider may block access to these ports.


Sometimes the antivirus can also block the application so that it cannot access the Internet. Antivirus can often block applications from accessing the Internet because they can mark them as suspicious. These types of false alarms are quite common with both Windows antivirus and third-party antivirus. Therefore, it is recommended to temporarily disable your antivirus.

Double NAT configuration

Also, keep in mind that most applications may not work with double NAT IP settings and if your router is configured for double NAT, you will need to contact your ISP to change it.

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What does Vudu error code 28 mean?

Let’s not think of him as a technician and put it in precise terms! Error code 28 appears in Vudu when trying to stream certain content. This is primarily an indication of a problem with your network settings or the Internet settings for the TV or related network.

Are you getting error code 28 with a playback error in Voodoo? See the guide on how to solve.

How to troubleshoot VUDU player issues

  1. Clear Browsing Data:- Whenever you find a playback error in Vudu always try clearing the browsing data of Vudu and accessing the app again.
  2. Connectivity:- You might face playback errors due to poor connectivity. Prefer using an Ethernet whenever streaming online. Make sure the VPN (if enabled), is disabled.
  3. Streaming in Low or Standard Quality (SD):– Whenever you try to stream video in 4K the picture freezes a few minutes in, but the audio keeps playing. After another few seconds, Vudu spits out a video player error and quits. So, it is advisable not to stream the video in 4k and stream in SD quality.

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Reinstalling the application: – When the locally cached files are corrupted, it is preferable to factory reset the application. Make sure before reinstalling the application, the app is reset.

  1. Change DNS address:– It has been found quite often that internet providers’ DNS addresses have issues with specific sites. So, the simple way to get rid of these issues is to change the Google DNS server to You can do this by simply going to the network setting of your device.
  2. Restarting:– Switch off the device and connection for 30 seconds and then restart the device.
  3. One series at a time:– Many users have stated that they were trying to watch the same video, using the same account but on different devices, and while doing this they could see playback error. So, it is to keep in mind that one cannot watch the same movies or series using the same account, simultaneously.

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Restart your modem

Apparently, the Vudu Operation Timed Out error code 28 indicates that there is something wrong between Vudu and the internet connection. Firstly, reboot the WiFi modem and router to eliminate any IP address-related issues.

  • Unplug the power cord from the modem and also unplug it from the electrical outlet.
  • If the modem has batteries, remove those as well.
  • Wait a minute and leave the modem idle in the meantime.
  • Reinsert the batteries and connect the power cord.
  • Wait a few minutes after connecting the power to complete the reboot process. The modem light should be solid.
  • Connect your device to the internet and check if the Vudu app works smoothly.
  • If you are using a modem with a different WiFi router, be sure to reset the WiFi router as well.

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Reinstall Vudu

Sometimes it’s just the app that needs an update or reinstallation. Try reinstalling Vudu on your TV to see if the problem can be successfully resolved.

  • Click on Start and choose Settings.
  • Go to Application.
  • Look for Vudu in the Installed Applications tab.
  • Select Vudu and click Uninstall.
  • Confirm the action by clicking Yes.
  • Download and install the application from Microsoft Store.

If nothing helps, you may need to call Vudu customer service.

MAY 2021 update by Vudu:-

Vudu has recommended the following steps if the user faces any playback errors:-

  1. Download PC Repair and Optimizer Tool (Windows – 10,7,8, XP, Vista)
  2. Click Start Scan to find Windows registry issues that could be causing PC problems.
  3. Click Repair All to fix all the issues.

Even, after these techniques, you aren’t able to use Vudu, try contacting the helpline number of Vudu or email them your problem.

Select SD quality

Finally, if you can’t load a certain title in your preferred highest resolution (HDX), try downgrading and it should work. We know this is not a solution, but some Voice users have experienced glitches only in these settings. In addition, this is something that VUDU support should pay attention to. Until then, try a lower quality one and it might work.

Note that the official requirements for high-quality streaming are 11MB / s. If you don’t meet the requirements, streaming may not start.

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Following the Vudu error code, 28 problem is mandatory for most people. You can try all the above solutions to see if the problem can be successfully resolved.

Of course, if you want to convert discs to digital video through Vudu’s disc, you get the ultimate solution, which can 100% help you solve the problem.

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An engineer and MBA, who is a technology and a gadget freak. I write about smart home solutions and gadgets like all wireless devices, technology brands like Apple. Love to follow the latest trends in the technology space and write about latest developments.