Why Do My Wiz Lights Keep Disconnecting From WiFi

If your wiz lamp or the bulb keeps disconnecting from WiFi then it could be a pairing issue. Let’s go through some basic troubleshooting steps to resolve this.

1) Once you have paired your wiz bulb, take your mobile next to the bulb and check if the WiFi is connected well. If the bulb is too far away from the WiFi network then it may keep disconnecting intermittently due to poor signal strength. If you change the location of the bulb after pairing then also wiz lights may keep disconnecting if signal strength is poor.

2) Wiz bulbs operate on 2.4 Ghz WiFi band on B or G channels. 2.4 Ghz band covers more distance than 5 Ghz hence that’s what is used by the wiz lamps. Your smartphone should be on 2.4 Ghz for pairing to work correctly. To ensure this, make sure your wireless router differentiates between 2.4 Ghz and 5 Ghz. If not, then you may have to log in to your network settings at ( )

3) It may happen that you’re unable to check which network you are latched onto if your router has the same name given to 2.4 Ghz and 5 Ghz both. You can change it by following the steps mentioned below.

  1. Login to the, “advance settings” of your router at ( )
  2. Check the checkbox which says, “Having different SSID for different networks” or something similar to this. Language may be different.
  3. Now you can rename your 5Ghz network by adding, “5 Ghz” in the end.
  4. On your phone you will see two different WiFi networks. One with 5Ghz and the other one which is 2.4 Ghz. Select the 2.4 Ghz
  5. Your wiz lamp will retrieve the credential of your wireless router through a protocol known as UDP.
  6. Ensure that UDP is not blocked on your WiFi network

Wiz Light Not Pairing – Wiz Lights Keep Disconnecting From WiFi

Let’s follow the steps mentioned below which is a detailed step by step process from start to finish to pair your wiz bulb 

  1. Download the wiz app for iPhone or your android smartphone from here
    1. Open the app and click on the [+] icon on the top right corner. Here you can add a new lamp or smart wiz bulb. Make sure you’re connected to the WiFi network of your home and enter the WiFi password. Then click on search and add the new wiz device.

      Pairing Wiz Lights
    1. If you’re unable to find the lamp in the search mode then put it into pairing mode with pulsating lights (Cool white if you have Wiz Whites and Blue if you have Wiz Colors).

      Wiz Blinking Lights
  2. To activate the pulsating mode, you need to switch ON and OFF the electric switch every second till the pulsating mode is triggered.
  3. Pulsating mode has to be ON for the lamp to be found by your smartphone.

    Pairing mode lights for white and colored lights look as shown below in the image.
    1. If the pairing light blinks in RED or WHITE (for monochromatic lights) while you’re pairing then there could be the following issues: –

      WiFi password entered incorrectly.
      Your wireless router is out of range, or
      It can be a DHCP problem (connection fail)

      Wiz Colored Lighting

      The solution is to reset your network router or double check your WiFi password
    2. If there is no light at all, then you can “Try Manual SetUp”. On the next screen, open the WiFi settings of your phone and connect to WiFi. (Wizconfig_XXX)

      Manual Set Up

Some smartphones may ask you to confirm if connecting to a WiFi with internet connection.

  1. When the wiz lamp or bulb is in the manual setup mode and emits a WiFi signal then the light will turn purple as shown below.

    Purple Color

    1. Once the Wiz lamp is connected to the WiFi, go back to the Wiz app on your smartphone and wait for the process to complete.

      Process Complete

These are the exact 9 steps you need to follow to pair wiz lighting and if you still face any difficulty then within the wiz app you can contact the chat support for further assistance.

Why Is My Wiz Light Stuck On Initiating Connection

The most common solution for this is the frequency of your WiFi network. It should be 2.4 Ghz. Also the security of your network may be a little too strict for smart home devices like wiz lighting. Just follow the steps mentioned above in the order mentioned and it should work.

Wiz App Crashing – Why Is My Wiz App Not Working

This generally happens on an apple device like an iPhone. If you have connected your account to your apple login then it will save your credentials to the cloud. Deleting the app and redownloading it should solve the issue. Once you sign in using your apple ID, the lights would get reconnected.

How To Reset Wiz Lights

  1. Delete the lights from the wiz application
  2. Turn the lights on and hold on for 3 seconds before you switch them off again.
  3. Do this 5 times to complete the power cycle process
  4. The light bulb will start pulsating. To understand what each color means, just read above.

5. Select manual pairing with Wiz application and you should be good to go.

Wiz Light Firmware Update

If the firmware updates aren’t happening as per your experience then just know that it’s more of a patience game. The updates are initiated in the foreground but take a while to get updated in the background. Sometimes it can take a few hours for the update to finish.

Wiz Lights Turning On By Themselves

There could be many reasons why wiz lights turn ON by themselves. Let’s explore the most common ones below.

1) Power Outage – Smart lights generally turn ON after a power outage as they are designed this way. To fix this within your app, go to the, “Power On Behavior Tab” and here you can control the lights ON/OFF settings during a power outage.

2) Apps Firmware Is Outdated: – If the firmware on your smart lights isn’t updated to the latest version then they can switch ON by themselves unexpectedly. This can also be done within your app.

3) If the WiFi connection is weak and the smart lights keep losing connection with your router. This will make them go into safe mode and they will switch ON automatically.

4) You have set up predefined routines in your app: – To check this you need to navigate to the routines section on the app controlling the lights and see if there are routines setup? You can delete the ones which you don’t want.

5) Smart Assistant:- At times if you have a smart speaker at home like Alexa or GoogleHome 

These smart devices can also instruct the lights to switch ON. These smart devices accidentally set up a new routine for the lights to turn ON.

Avatar of Akbar Sheikh
About Author
An engineer and MBA, who is a technology and a gadget freak. I write about smart home solutions and gadgets like all wireless devices, technology brands like Apple. Love to follow the latest trends in the technology space and write about latest developments.

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